General Information - Entire Section 01. Welcome to UPHP 02. Contact Information 03. Health Education and Support Groups 04. Answers to Your Questions 05. Your Rights 06. What UPHP Expects of You 07. Your Privacy 08. Board of Directors 09. New Technology 10. Family Changes 11. When You Move 12. Losing Medicaid Coverage 13. Losing UPHP Coverage 14. Reporting Problems to UPHP 15. Appealing Medical Decisions 16. Reporting Problems to the State 17. Advance Directives 18 . Bills 19. Fraud and Abuse

Getting Care - Entire Section 01. Your UPHP and mihealth Cards 02. Lost or Stolen Cards 03. Your Primary Care Provider (PCP) 04. Choosing a Primary Care Provider (PCP) 05. Seeing Your Primary Care Provider (PCP) 06. Changing Your Primary Care Provider (PCP) 07. Seeing Other Doctors and Getting Special Care 08. After-Hours Care 09. Getting Care When Out of Town 10. Co-Payments

Benefits - Entire Section 01. Introduction 02. Services Covered by Medicaid Fee-for-Service Program but Not by UPHP 03. Services You May Need 04. Services Covered by Medicaid Fee-For-Service but Not Covered by UPHP 05. Services Not Covered by Medicaid Fee-For-Service Program or UPHP

Healthy Children - Entire Section 01. Regular Well Exams 02. Lead Poisoning 03. Immunizations 04. Nutrition 05. Smoking and Children 06. Auto and Sporting Safety 07. Childrens Special Health Care Services

Pregnant Women - Entire Section 01. Prenatal and Postpartum Care 02. Family Planning 03. Maternal and Infant Health Program

Healthy Living - Entire Section 01. Regular Well Exams 02. Cancer Prevention and Screening 03. Heart Attack, Stroke, & Blood Vessel Disease Prevention 04. Quitting Smoking and Other Tobacco Use 05. Diabetes Prevention 06. Drug and Substance Abuse 07. Sexually Transmitted Diseases and Infections 08. Antibiotic Resistance 09. Body Mass Index 10. Chronic Disease Prevention Checklist

Disease and Case Management - Entire Section 01. Disease Management 02. Case Management 03. Persons With Special Health Care Needs

Notice of Privacy Practices - Entire Section 01. Notice of Privacy Practices 02. Facts We Have 03. Our Privacy Policy 04. Approvals 05. Copies of This Notice 06. Changes to This Notice 07. Your Right to Inspect and Copy 08. Your Right to Amend 09. Your Right to a List of Disclosures 10. Your Right to Ask for Confidential Communications 11. How to Use Your Rights Under This Notice 12. Complaints and Communications to Us 13. Complaints to the Federal Government