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YOUR RIGHTS
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To get high-quality health care. |
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To be treated with dignity and respect. |
To have full discussions with your doctors about your treatment options
and decisions, whether covered or costly. |
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To work with your doctors to make health care decisions. |
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To be told what services are covered by UPHP. |
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To say that you do not want certain care. |
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To choose or change your primary care provider (PCP). |
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To know the names and backgrounds of your health care providers. |
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To have your records kept private and your privacy protected. |
To have your medical and financial records kept private, whether in oral, written,
or electronic form. |
To have your medical information disclosed only with your consent (except
when required by law, when needed for plan management, or for studies and
medical research). |
To look at your records or those of your minor dependents at the office of
your doctor during the doctor’s normal work hours. |
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To have your problems taken care of quickly by filing a complaint or appeal. |
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To have a fair hearing with the State of Michigan if you are a Medicaid member. |
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To get your questions answered about your bills. |
To have medical benefits even if you have or had a long-term illness or
problems before you enrolled with UPHP. |
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To get help with any special disability needs you may have. |
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To get help with any special language or cultural needs you may have. |
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To get information about how your PCP is paid. |
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To get information about doctor incentives. |
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To get information about UPHP. |
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To get your rights. |
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To know what UPHP expects of you. |
To have the UPHP staff and its providers comply with all of your rights and what UPHP
expects of you. |
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To make suggestions about member rights, UPHP policies, or what UPHP expects of you. |
