UPHP Rated as a Number One Medicare-Medicaid Plan in the Nation According to the 2023 CAHPS Survey
Marquette, Mich. — Upper Peninsula Health Plan (UPHP) has been rated one of the number
one rated Medicare-Medicaid Health Plans in the nation, based on the overall rating of the health
plan according to the 2023 Consumer Assessment of Healthcare Providers and Systems (CAHPS)
survey.
Under the Medicare-Medicaid Financial Alignment Initiative, the Centers for Medicare &
Medicaid Services (CMS) measures consumer experience in multiple ways, including beneficiary
surveys such as the CAHPS survey. Enrollees are asked to evaluate their health care experience
over the previous six months, rating their health plan on a scale from 0 to 10, where 0 is the worst
plan possible and 10 is the best health plan possible. UPHP scored 91 out of 100 for 2023.
“We’re incredibly proud of this recognition. This rating comes from the firsthand experiences of
our members, and holds special significance,” said Melissa Holmquist, CEO for UPHP. “Through
the dedication of our staff, as well as our health system and regional partners, we have been able
to show a community commitment to providing high quality services and care.”
The complete health plan rankings are available at http://www.ma-pdpcahps.org.
About UPHP
Upper Peninsula Health Plan currently serves nearly 55,000 members across five product lines
(Michigan Medicaid, MIChild, Children with Special Health Care Services, Healthy Michigan Plan,
and MI Health Link) and its network exceeds 2,300 providers.
About CAHPS
Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a set of surveys that ask
patients to report on their health care experiences. The surveys are free to anyone who wants to
use them. They focus on aspects of health care quality that patients find important and are wellequipped to assess, such as the communication skills of providers and ease of access to health care
services.