Claims and Billing

Upper Peninsula Health Plan (UPHP) operations continue to be affected by the recent Change Healthcare Ransomware Threat. However, we are excited to announce that we have implemented a temporary alternative solution to begin processing claims payments.  UPHP will begin issuing payments this week and will work quickly through the payment backlog. All payments will be sent via paper check until further notice. If you are due payment, you will receive a check along with instructions on how to electronically obtain your explanation of payment (EOP) or download an 835 file. Please log into your UPHP Claims Portal to download the payment register to reconcile this check.

If you have not registered for the UPHP Claims Portal, it’s easy to sign up.

• Please visit https://www.uphp.com/provider-login/ and click on the “UPHP Claims Portal Sign In” tab.
• New users are required to fill out and return a user verification form that will be sent to the email address entered during registration.
• Please sign and submit the completed form to UPHP’s Help Desk securely by e‐mail to helpdesk@uphp.com or by fax at 906‐225‐9255.
• UPHP will be working diligently to approve all registration requests within 2 business days of receipt.
• Once registered, users are able to status claims, review claim payments, obtain 835s and/or paper remittance advice, directly enter claims, and directly upload an 837 claims file.

If you require assistance with the portal, please call or email the UPHP Help Desk at helpdesk@uphp.com or (906) 225-6811.