Quality Management

The Quality Assessment and Improvement and Utilization Management (QAI/UM) Program facilitates the safe, efficient, effective, and economical delivery of person-centered services throughout the Upper Peninsula Health Plan (UPHP) network. The QAI/UM Program processes examine the multifaceted components of health care delivery to improve its quality and safety in accordance with federal, state, and accrediting agency standards. The program serves to create a system of interventions to address the underlying factors of disparate utilization, health inequity, health-related behaviors, and health outcomes.

For additional information on the QAI/UM Program or to receive a copy of the most recent QAI/UM Summary Report, call UPHP Customer Service at 1-800-835-2556 (TTY: 711).

For additional information, review the MDHHS Medicaid Quality Check Up.


Page Last Updated: 05/7/2020