Transportation

For transportation assistance for Upper Peninsula Health Plan (UPHP), please call 1-800-835-2556 (TTY: 711).  UPHP’s Transportation Department is open Monday through Friday from 8 a.m. to 5 p.m. Eastern time.  Our answering machine is on 24 hours a day, seven days a week.

Assistance is available for care that is medically necessary and UPHP will use the most cost-effective means of transportation.  If you cancel or change an appointment, you need to tell UPHP before the day of the appointment.

  • The UPHP transportation benefit is only available for UPHP-covered services.
  • Appointments can be called in as soon as they are scheduled.
  • Call UPHP at least 3 business days before your appointment if you need reimbursement only.
  • Call UPHP at least 5 business days before your appointment if you need a ride (e.g. bus, taxi, driver).
  • Requests for urgent appointments may qualify for reimbursement only and can be processed without a 3 business day notice.

Please have the following information ready when you call for help:

  • Your name and Medicaid ID number
  • A phone number that you may be reached at
  • Appointment date and time
  • The provider’s first and last name that you will be seeing
  • Address and phone number of provider
  • What transportation assistance will be needed

For additional transportation benefit information, please see the UPHP Handbook which can be found under the “Members” tab on this website.


Page Last Updated: 01/22/2019